Customer Service

Please contact our Customer Service Team if you are a customer enquiring about:

  • placing an order,
  • an existing order, or:
  • the availability of our vaccines, antivenoms, and in-licensed pharmaceuticals.

Within Australia phone: 1800 008 275
Email: customer.service.au@seqirus.com
Hours: 9:00am to 4:30pm AEST

Product Complaints

Please contact our Customer Service Team if you are a patient or healthcare professional with a quality concern, or to report a product complaint.


Within Australia phone: 1800 008 275
Email: AUSPTC@seqirus.com
Hours: 9:00am to 4:30pm AEST

Report a suspected adverse event
If you believe that you or someone you know has had any type of adverse reaction to any CSL Seqirus product, make sure you let us know.
Tell us about an adverse event

Updated March 2023. Date of Preparation: March 2023. AU-SEQ-23-0002